Last updated: March 2026
My WordPress (“we”, “us”, or “our”) operates https://us.prepgro.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our exam preparation services.
Information We Collect
Personal Information
When you register for an account or make a purchase, we may collect:
- Full name
- Email address
- Phone number
- State and country of residence
- Grade/class level
- Payment information (processed securely by Razorpay — we do not store your card details)
Usage Information
We automatically collect certain information when you use our platform:
- Exam attempts, scores, and progress data
- Device information (browser type, operating system, screen resolution)
- IP address and approximate location
- Pages visited and time spent on the platform
- Device fingerprint (for fair usage monitoring only)
How We Use Your Information
- To provide and maintain our exam preparation services
- To process your purchases and manage your subscriptions
- To personalize your learning experience and recommend relevant exams
- To track your progress and generate performance reports
- To communicate with you about your account, purchases, and platform updates
- To monitor fair usage and prevent credential sharing or abuse
- To improve our platform, content quality, and user experience
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Payment Processors: Razorpay processes your payment information securely under their own privacy policy
- Service Providers: Hosting, email delivery, and analytics services that help us operate the platform, bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
Data Security
We implement appropriate security measures including SSL encryption, secure password hashing, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our platform (analytics)
- Prevent fraud and monitor fair usage
You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for marketing communications at any time
- Export your exam results and progress data
To exercise any of these rights, contact us at hello@prepgro.com.
Children’s Privacy
Our platform may be used by students under 18 with parental consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our platform after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, contact us at hello@prepgro.com.