We are here to help! If you have any questions, feedback, or need assistance with your account, exams, or purchases, please reach out to us using the information below.
Email Support
For general inquiries, technical support, or account-related issues:
hello@prepgro.com
We aim to respond to all emails within 24–48 hours on business days.
Common Topics
- Account Issues: Login problems, password reset, profile updates
- Subscription & Billing: Payment confirmation, plan upgrades, invoice requests
- Refunds: See our Refund & Cancellation Policy
- Content Issues: Question errors, incorrect answers — use the in-exam “Report” button for fastest resolution
- Technical Problems: Platform bugs, loading issues, browser compatibility
Business Hours
Monday to Saturday: 9:00 AM – 6:00 PM IST
Sunday & Public Holidays: Limited support via email
Feedback
We value your feedback! If you have suggestions for improving our platform, new exam requests, or feature ideas, please email us. Your input helps us build a better learning experience for everyone.