Last updated: March 2026
Overview
My WordPress (https://us.prepgro.com) is a digital exam preparation platform that provides online practice exams, mock tests, and study materials. Since our products are entirely digital and access is granted immediately upon purchase, our refund policy is specific to digital subscriptions.
All payments are processed securely through Razorpay via WooCommerce. By purchasing a subscription or package on our platform, you agree to the terms outlined below.
Refund Eligibility
Full Refund — Within 7 Days of Purchase
You may request a full refund within 7 days of your purchase date, provided:
- You have not attempted more than 3 practice exams on the platform
- Your account has not been flagged for fair usage violations
- The refund request is submitted via email with your registered email address and WooCommerce order number
Partial Refund — 8 to 15 Days After Purchase
Between 8 and 15 days from the date of purchase, you may be eligible for a 50% refund at our discretion, provided you have not consumed a substantial portion of the content included in your plan.
No Refund
No refunds will be issued in the following cases:
- More than 15 days have passed since your purchase
- You have attempted a significant number of exams or accessed a majority of the content in your plan
- Your account has been suspended or terminated due to a violation of our Terms of Service or fair usage policy
- The purchase was made using a promotional offer, discount coupon, or special pricing
- You request a refund for a plan that has already expired
Non-Refundable Items
- Free trial access or complimentary content
- Purchases made during promotional or sale events (unless required by law)
- Subscription renewals where a reminder notification was sent prior to renewal
- Any plan where more than 50% of the included exams have been attempted
How to Request a Refund
- Send an email to hello@prepgro.com with the subject line: “Refund Request — [Your Name]”
- Include your registered email address, WooCommerce order number, date of purchase, and reason for the refund
- Our team will review your request and respond within 3–5 business days
Refund Processing
- Approved refunds are processed via Razorpay to your original payment method (bank account, UPI, credit/debit card, or wallet)
- Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider
- If you have not received your refund within 10 business days of approval, check with your bank or card issuer first, then contact us at hello@prepgro.com
Subscription Cancellation
- You may cancel your subscription at any time from your account dashboard
- Cancellation stops future renewals but does not entitle you to a refund for the current active period
- You will continue to have access until your current subscription period expires
Technical Issues
If you experience technical issues that prevent you from accessing content you have paid for (e.g., platform downtime, broken exams, login issues), please contact us at hello@prepgro.com. We will either resolve the issue promptly, extend your subscription period to compensate for the downtime, or issue a full or partial refund if the issue cannot be resolved.
Contact Us
For any questions regarding refunds, cancellations, or billing, email us at hello@prepgro.com.